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Real solutions that can help your business


The NHS Staff Friends & Family Test – Making it Easy & Flexible

  Keeping up the engagement of staff throughout the year while submitting the results of the NHS Staff FFT question to NHS England every quarter can be a real burden and response rates can fall despite best efforts.  Our recommended approach is to make the…

August 18, 2016


Sussex MSK Partnerships Measure Patient Outcomes to support CQUIN

The Sussex MSK Partnership East and Sussex MSK Partnership Central have both recently started measuring patient experience and outcomes using the COM-Q service from CoMetrica. They are using the new MSK-HQ PROM as part of a trial across all their pathways, measuring at the point of referral and again 3 or 6 months after treatment dependent on the pathway.

August 12, 2016


OUTCOMES Newsletters

  Periodically we send out newsletters to interested parties on our mailing list.  These newsletters highlight recent findings, trends and developments in patient outcomes & experience measurement.   To be added to our mailing list, you can use the “Sign up to our Newsletter” link…

September 21, 2016


Ensuring Reliable Representation

Often “Broad Brush” approaches to data collection and measurement only gets results from people who find it easy to give feedback and harder to reach groups are under-represented in your results. The data driven COM-Q service from CoMetrica allows you to see the true response…

June 18, 2016


Effortless Reporting

The right reports to the right staff at the right time We want you and your colleagues to be able to focus on using your results, not running the measurement or running standard reports.  Our COM-Q service includes “Pushed” reports which can be configured with…

August 18, 2016


Automatic Multi-Mode Measurement

Our systems allow results from multiple channels, including manual paper forms you may use within services, to  be collated on a daily basis into a common database. This lets you view all your results together and check for any bias or under-representation. Our collection channels include:…

August 18, 2016


Supporting Contracts & Commissioning

Proving the effectiveness of services is an important part of contract management for providers and commissioners alike.  Using a continuous managed programme  of outcome measures and objective experience measures can provide assurances and highlight alternative models where required. What do the results mean? As part…

August 18, 2016


Generating Patient Engagement

Having an integrated measurement programme isn’t just about “How was your experience” but can also be used proactively ask relevant patients about any service changes being considered and our service can be used to invite patients to focus groups and other engagement events. Some of…

August 18, 2016


Measure Your Patient’s Experience Easily Including FFT

Measuring patient and client experience at different stages in their pathway through your organisation is an important component of demonstrating the value of  the investment made in your services. Traditional satisfaction surveys often provide superficial “middle of the road” scores and fail to challenge sufficiently…

August 18, 2016

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