The average response rates for the NHS Staff Friends & Family Test have fallen to an average of just 12% nationally in the last results published by NHS England ( Q2 of 2016/17)
Trusts which rely on passive on-line surveys find its a struggle to keep encouraging staff to go online every quarter and answer the FFT questions. The way to avoid this is to use the active engagement programme provided by CoMetrica which not only reaches out to all staff but makes communicating the results back to staff easy AND you can add in your own questions at no extra cost to take the pulse about current issues affecting staff in your organisation. The response rates achieved by our NHS customers are better than average and with no collection effort required by the Trust.
What is your current response rate?
To find out more contact us info@CoMetrica.co.uk