FFT data submission is due to restart from December 2020 for acute and community providers (including mental health, learning disability and patient transport services). December’s data will be the first data to be submitted, from the start of January. NHS England say that it’s really important…
The NHS Staff Friends & Family test measurement will soon re-start and organisations must be wondering if the current pressures and media attention on the NHS and Covid will have an impact on their own results. Previously we have seen that the “Recommendation as a…
Reaching out to patients to ask them about their experience and outcomes is a great opportunity to ask them if they would like to be more engaged with their local healthcare providers. Many of our clients use this to collect details of patients who would…
Keeping up the engagement of staff throughout the year while submitting the results of the NHS Staff FFT question to NHS England every quarter can be a real burden and response rates can fall despite best efforts. Our recommended approach is to make the…
As we get older we tend to be greater users of healthcare and it is not surprising that while patients cover all ages, older users are more familiar with paper communication. But a growing proportion are computer and smartphone users and so measuring patient experience…
David Behan, chief executive of the CQC, has recently described the link between satisfied & engaged staff and satisfied & engaged patients as an “invaluable opportunity”. “Trusts where the staff would not recommend the trust often correlates with requires improvement or inadequate CQC…
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