News about Patient & Outcome Experience Developments

Aug 29, 2010 - CoMetrica publishes market review of Patient Experience Measurement Models

Choosing the right model for measuring patient experience can be a daunting task with a number of different options all aiming to achieve "near real time" patient experience measurement.

This article by Stuart Mathieson compares the different measurement models currently available in the market and highlights the shortcomings and advantages many have found with particular routes. With NHS guidance emphasising the need for "near real time" measurement, it is easy to to think that getting patients to answer a few questions on a touch screen device will meet all your needs. However, the very patients who you most need to listen to are the ones least likely to use such devices and you could be left with a small skewed sample of patients answering a few superficial questions.

While using touch screen devices "ticks a box" it does not provide you with what you need in terms of reach, linkage to patient data and detail over the entire patient pathway.

Many Trusts are now ditching superficial systems to invest in comprehensive services which can reach out to ALL patients using multiple routes and most importantly, do not take up valuable front-line staff time.

You can download this document from the CoMetrica website here.

Aug 4, 2010 - CoMetrica to exhibit at Autumn Conferences

CoMetrica will be exhibiting their services at a number of conferences across the country during the autumn.

Exhibitions include

30th September 2010	Measuring Patient Experience Conference	London	Link
7th October 2010	Speech & Language Therapists Annual Conference	Edinburgh	Link
21-23rd October 2010	Society of Chiropodists & Podiatrists Annual Conference *CoMetrica will be speaking at this conference giving an update on outcomes measurement in Podiatry*	Bournemouth	Link
2nd November 2010	Improving Patient Experience - NHS South East Coast event	Gatwick

Aug 4, 2010 - North East Essex Provider Services to use CoMetrica COM-Q Service

North East Essex Provider Services has chosen CoMetrica to help them measure outcomes from their community based services.

The fully managed pilot service will measure patients health at stages during their treatment, measuring outcomes and providing valuable patient feedback on their experience. Emma Rougier-Pirie, Quality Improvement Manager at NEEPS, chose the CoMetrica service because of its flexibility and ability to include clinical PROMS without being a burden for front-line staff.

Aug 4, 2010 - Low cost Pilot Survey opportunity - easy & quick to implement

CoMetrica is offering Health and Care organisations the opportunity to conduct a low-cost trial of our patient & client experience & outcomes measurement service.

You can choose the length and scope of the pilot and you will get full access to our help and consultancy throughout the project.

All the features of the COM-Q system will be available to you including pictorial questions, dynamic content to match individual patients and continuous qualitative and quantitative results you can see daily.

Using this pilot you can answer those important questions about patient experience and outcomes without any burden for your front-line staff, we do all the measurement for you so you can focus on the results.

For more information, contact Stuart Mathieson by email: Stuart.Mathieson@CoMetrica.co.uk or use the contact page here Contact

Jun 29, 2010 - CoMetrica demonstrates Image based measures at HSJ Conference in London

CoMetrica exhibited at the recent HSJ Patient Experience conference in London on the 29^th June 2010.

Delegates saw the flexibility of the many types of measures including image and photographic prompts useful for children and other groups of harder to reach patients.

Jun 18, 2010 - CoMetrica exhibits at Physiotherapy managers conference in London

The AGM and conference of the Association of Chartered Physiotherapists in Management held recently at South bank University London.

During the day, the ACPM hosted an exhibition of CoMetrica’s service to measure outcomes and patient experience. Delegates saw the image based question options and sevral physiotherapists saw the potentil in reaching out to to children and those with learning disabilities.

May 21, 2010 - South Birmingham Podiatry Services start measuring outcomes

Birmingham Provider Services started using CoMetrica’s COM-Q service to measure their patients experience and PROMS before and after treatment.

Using CoMetrica’s service meant an end to laborious paper satisfaction surveys with the benefit of measuring treatment outcomes across their community clinic bases. Reaching out to all the patients in the project clinics, a constant stream of patient comments were seen in addition to the quantitative experience and clinical outcome measures. More informtion will follow when this project is complete.

May 10, 2010 - Nutricia measures national effectiveness of patient training by their nurses in pump fed patients.

Nutricia, a major provider of enteral feeding to the NHS is using CoMetrica’s COM-Q service nationally

The multi-national firm is using CoMetrica's service to measure the effectiveness of the training their nurses give to patients and their carers in managing pumps and enteral feeding in patients homes. Further use of the COM-Q system will include regular satisfaction surveys for their patients across England.