News about Patient & Outcome Experience Developments
CoMetrica publishes market review of Patient Experience Measurement Models
Choosing the right model for measuring patient experience can be a daunting task with a number of different options all aiming to achieve "near real time" patient experience measurement.
This article by Stuart Mathieson compares the different measurement models currently available in the market and highlights the shortcomings and advantages many have found with particular routes. With NHS guidance emphasising the need for "near real time" measurement, it is easy to to think that getting patients to answer a few questions on a touch screen device will meet all your needs. However, the very patients who you most need to listen to are the ones least likely to use such devices and you could be left with a small skewed sample of patients answering a few superficial questions.
While using touch screen devices "ticks a box" it does not provide you with what you need in terms of reach, linkage to patient data and detail over the entire patient pathway.
Many Trusts are now ditching superficial systems to invest in comprehensive services which can reach out to ALL patients using multiple routes and most importantly, do not take up valuable front-line staff time.
You can download this document from the CoMetrica website here.