Measuring patient and client experience at different stages in their pathway through your organisation is an important component of demonstrating the value of  the investment made in your services. Traditional satisfaction surveys often provide superficial “middle of the road” scores and fail to challenge sufficiently or provide enough depth to be useful.

Patient Experience - Powerful results.

Our service includes ongoing measurement advice to ensure you are using measures which are relevant,  understandable and valid for your needs including the avoidance of skewing often seen in traditional multiple choice questions, whether completed electronically or on paper.  Our electronic questionnaires can include image based questions, free text commentary and a variety of other channels helping you listen to hard to reach and impaired communication groups.

Patients, carers and clients are often reluctant to comment fully when they are in a clinical setting so we provide a simple solution for completion on-line, by telephone or on paper which we can read at our secure data centre.  We provide your patients and clients satisfaction results back to you via our on-line reporting systems which quickly show you any problem areas in your organisation.

You can compare organisations and against national and international benchmarks.

The advantage of the CoMetrica system is that you see the results quickly - within days. No more waiting months for survey results to be published when their value is reduced.

Find out more about how our COM-Q System can help you measure Patient Experience.