The NHS Staff Friends & Family Test – Making it Easy & Flexible



Keeping up the engagement of staff throughout the year while submitting the results of the NHS Staff FFT question to NHS England every quarter can be a real burden and response rates can fall despite best efforts.  Our recommended approach is to make the FFT just an added part of a continuous staff engagement programme we can support.

Using the COM-Q Service from CoMetrica, we can manage the staff measurement programme for you, using different measured themes throughout the year and providing quick feedback and results by wards, departments, services and staff demographics.

Using our multi-mode programmed collection service,  we typically get response rates of over 25% of all staff every quarter. Measuring the live response rates of individual services allows us to manage the programme and makes the results both powerful and representative.