David Behan, chief executive of the CQC, has recently described the link between satisfied & engaged staff and satisfied & engaged patients as an “invaluable opportunity”.
“Trusts where the staff would not recommend the trust often correlates with requires improvement or inadequate CQC ratings for clinical services….. staff surveys give providers, hospitals and trusts an invaluable opportunity to make sure they can respond effectively to people using their services”
One of the easiest ways to use this correlation is to have a managed programme which combines patient experience measurement with staff surveys, so that results can be seen alongside each other in real time. Any variations can be highlighted automatically through the ALERT reporting available in the COM-Q service from CoMetrica.
For more information about how we can manage your staff and patient experience measurement, contact us.