FFT data submission is due to restart from December 2020 for acute and community providers (including mental health, learning disability and patient transport services). December’s data will be the first data to be submitted, from the start of January. NHS England say that it’s really important…
The NHS Staff Friends & Family test measurement will soon re-start and organisations must be wondering if the current pressures and media attention on the NHS and Covid will have an impact on their own results. Previously we have seen that the “Recommendation as a…
Busy A&E and Minor Injury departments understandably struggle to achieve good FFT response rates. Its all too easy to rely on passive collection of responses to the FFT questions via electronic kiosks, tablets or comment boxes. The result is that unless busy staff are encouraging…
The results of the 2017 NHS Staff survey published today show that more questions had a score which had declined than had improved in the last year. The health & wellbeing of staff was shown to have declined by about 2%. Job satisfaction declined but…
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