FFT data submission is due to restart from December 2020 for acute and community providers (including mental health, learning disability and patient transport services). December’s data will be the first data to be submitted, from the start of January. NHS England say that it’s really important…
The NHS Staff Friends & Family test measurement will soon re-start and organisations must be wondering if the current pressures and media attention on the NHS and Covid will have an impact on their own results. Previously we have seen that the “Recommendation as a…
As we get older we tend to be greater users of healthcare and it is not surprising that while patients cover all ages, older users are more familiar with paper communication. But a growing proportion are computer and smartphone users and so measuring patient experience…
Busy A&E and Minor Injury departments understandably struggle to achieve good FFT response rates. Its all too easy to rely on passive collection of responses to the FFT questions via electronic kiosks, tablets or comment boxes. The result is that unless busy staff are encouraging…
CoMetrica is pleased to announce that they will be sponsoring a prize category at the National Patient Experience Network awards which are being held in Birmingham on the 21st March 2017. For more information about the awards click here
As acute trusts come under increasing pressure in the past few months, staff effort in helping maintain coverage and response rates for the NHS Friends and Family Test may have been diverted. The most recent figures from NHS England show that in December, the response…
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