FFT data submission is due to restart from December 2020 for acute and community providers (including mental health, learning disability and patient transport services). December’s data will be the first data to be submitted, from the start of January. NHS England say that it’s really important…
Reaching out to patients to ask them about their experience and outcomes is a great opportunity to ask them if they would like to be more engaged with their local healthcare providers. Many of our clients use this to collect details of patients who would…
As we get older we tend to be greater users of healthcare and it is not surprising that while patients cover all ages, older users are more familiar with paper communication. But a growing proportion are computer and smartphone users and so measuring patient experience…
David Behan, chief executive of the CQC, has recently described the link between satisfied & engaged staff and satisfied & engaged patients as an “invaluable opportunity”. “Trusts where the staff would not recommend the trust often correlates with requires improvement or inadequate CQC…
Our sophisticated reporting service allows you to set up daily or weekly reports sent to nominated staff where there have been: A given number of low or high scores for certain questions or question themes A specific response made to a question Certain nominated keywords…
Busy A&E and Minor Injury departments understandably struggle to achieve good FFT response rates. Its all too easy to rely on passive collection of responses to the FFT questions via electronic kiosks, tablets or comment boxes. The result is that unless busy staff are encouraging…
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